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Bank scam help in Pueblo: fake fraud department calls and texts
Mon–Fri 10:00 AM – 3:00 PM · Saturday by appointment (call to set up) · Sunday closed · Text us anytime at (719) 629-7837
Depends on how severe it is · we quote first
I’m Adam, Pueblo Computer Help on Elizabeth Street. The bank scam usually starts with a text that looks like a fraud alert: “Did you attempt a $1,200 purchase? Reply YES or NO.” Then a call comes in, and the caller ID shows your bank’s real name or number. The person on the line says they’re from the fraud department, knows your name and maybe part of your card number, and says your account has been compromised.
Then they ask you to do something to “protect” your money: read back a code that was just texted to you, move your savings to a “safe account,” withdraw cash for a courier, or install an app so they can “secure” your phone. Caller ID can be faked, and a real bank will never ask you to move money to protect it.
Warning signs of a fake bank call or text
- A text or call about a charge you didn’t make, followed by pressure to act right now.
- Caller ID shows your bank, but they called you.
- They ask for a one-time code, PIN, or your online banking password. Your bank won’t.
- They tell you to move money to a “safe” or “secure” account, buy gold, withdraw cash, or use a crypto ATM.
- They pass you to a “federal agent” or “investigator” from the FTC, FBI, or Treasury.
- They ask you to install a screen-sharing or remote-access app on your phone or computer.
- They tell you not to talk to anyone at your branch.
What to do right now
- Hang up. Then call your bank yourself at the number on the back of your card or on your statement. Tell them exactly what happened and what you sent or shared.
- Ask the bank to lock your cards and online banking, and ask what they can stop or reverse.
- If you installed an app or let them on your computer, turn off Wi-Fi and data on that device until we check it.
- From a clean device, change your online banking password and your email password. Your email is how they’d reset everything else.
- Report it at ReportFraud.ftc.gov and ic3.gov.
What we do
Bring in your phone, computer, and any tablet you bank on. We save your files, then remove any remote-access or screen-sharing apps they had you install, and check each device for other malware, added admin accounts, and browser extensions. Then we help you re-secure your bank accounts: we walk you through changing your online-banking username and password, turning on two-step verification and account alerts in the bank’s app, and calling the bank so they know what happened. We re-secure your email the same visit, because whoever controls your email can reset your bank login. See hacked email help.
The bank handles the money. Fraud claims, reversals, and refunds are your bank’s decision. We can’t recover stolen money or guarantee a refund, and we will never ask you for your bank password. Type it in yourself while we sit with you.
What it costs
$179.99 to $299, depending on how severe it is. A cleanup of a single device starts at $179.99. It goes up toward $299 when there are several devices, a deeper compromise, or email and bank logins to re-secure along with the cleanup. We look first and quote before we start, so you know the price before any work is done. All of our work is warrantied and guaranteed.
The shop is at 2727 N Elizabeth St, Pueblo, CO 81003. Bringing your devices in is the usual way to do this. On-site repairs are typically $299, so it’s usually cheaper to bring them in. Remote support is $99 per hour, but after a scam we usually want the computer on our bench so we can check it properly.
How common is this?
Imposter scams were the most reported type of fraud to the FTC in 2025, with $3.5 billion in reported losses. People reported losing nearly $1 billion to scammers posing as businesses, and the highest of those losses were to bank impersonators. The FTC says some of the costliest scams start with a fake security alert, often from a bank, and convince people to move money to “protect” it (FTC, June 2026 press release on 2025 data).
All of our work is warrantied and guaranteed. Call or text (719) 629-7837.
Questions people ask
Would my bank ever ask me to move money to a safe account?
No. Banks never ask you to move money to protect it, withdraw cash for a courier, or read back a code they texted you. Hang up and call the number on the back of your card.
The caller ID showed my bank’s number. How?
Caller ID can be faked, which is called spoofing. A call that shows your bank’s name can still be a scammer. Always call your bank back at a number you look up yourself.
Can you get my money back?
No. Your bank handles fraud claims and refunds, and we can’t guarantee one. We remove what the scammers installed and help you re-secure your bank and email logins.
Do you need my bank password?
No. We never ask for it. You type it yourself while we walk you through changing it and turning on alerts.
How much does it cost?
$179.99 to $299, depending on how severe it is and how many devices and accounts need work. We quote before we start.