Home / Scam recovery / Hacked Email Help
Hacked email account help in Pueblo
Mon–Fri 10:00 AM – 3:00 PM · Saturday by appointment (call to set up) · Sunday closed · Text us anytime at (719) 629-7837
Depends on how severe it is · we quote first
I’m Adam, Pueblo Computer Help on Elizabeth Street. Your email is the key to everything else. Whoever controls it can reset your bank, Amazon, Facebook, and phone account passwords. After a scam, or when friends start getting strange messages from you, getting your email back under your control comes first. We do this for Gmail, Outlook and Hotmail, Yahoo, AOL, and most internet-provider email.
Signs your email has been hacked
- Friends say they got messages, links, or gift card requests from you that you didn’t send.
- Your Sent folder has emails you didn’t write, or your inbox is suddenly missing mail.
- You get password-reset or new-sign-in emails you didn’t ask for.
- Your password stopped working, or the recovery phone or email was changed.
- Replies you expected never show up. That can mean a hidden rule is forwarding or deleting them.
- A scammer was on your computer while you were logged into email.
What to do right now
- Use a clean device, a phone or computer the scammer never touched, for everything below.
- Change your email password to a new one you don’t use anywhere else.
- Turn on two-step verification.
- Sign out of all other sessions and devices from the account’s security page.
- Check the recovery phone number and recovery email and remove anything that isn’t yours.
- If you can’t get in at all, use the provider’s official account recovery page. Don’t call a “Gmail support” or “Outlook support” number from a search result. Many of those are scammers too.
- If the hacked account was used for banking, call your bank at the number on the back of your card.
What we do
Bring the device you normally read email on, plus your phone. We check the devices for malware and remote-access tools first, because changing a password on an infected computer can hand the new one right back. Then we sit with you and re-secure the account: a new password you type yourself, two-step verification, sign-out of every other session, recovery phone and email checked, and a look through forwarding rules, filters, connected apps, and app passwords for anything the scammer set up. We look at the Sent folder together so you know who might have gotten fake messages, and we help you update the other accounts that use that email to log in, starting with banking. If the account is locked, we help you go through the provider’s own recovery process. Getting a locked account back depends on the provider, and we can’t promise it.
If your email was hacked as part of a bigger scam, see scam recovery. If it was a fake tech support call, see Microsoft support scam help.
What it costs
$179.99 to $299, depending on how severe it is. A cleanup of a single device starts at $179.99. It goes up toward $299 when there are several devices, a deeper compromise, or email and bank logins to re-secure along with the cleanup. We look first and quote before we start, so you know the price before any work is done. All of our work is warrantied and guaranteed.
The shop is at 2727 N Elizabeth St, Pueblo, CO 81003. Bringing your devices in is the usual way to do this. On-site repairs are typically $299, so it’s usually cheaper to bring them in. Remote support is $99 per hour, but after a scam we usually want the computer on our bench so we can check it properly.
After we’re done
Let friends and family know that messages sent from your account during the hack weren’t from you, especially any that asked for money or gift cards. Keep two-step verification on. If you get a sign-in alert you don’t recognize later, change the password from a clean device and call us at (719) 629-7837.
All of our work is warrantied and guaranteed.
Questions people ask
Can you get back into an email account I’m locked out of?
We help you go through the provider’s official recovery process, which is the only real way back in. Whether it works depends on the provider and the recovery info on the account, so we can’t promise it.
Why change the password from a different device?
If the computer still has malware or a remote-access tool on it, the scammer can see the new password as you type it. We clean the device first, or use a clean one.
What are forwarding rules and why do they matter?
A rule can quietly forward copies of your mail to the scammer or delete bank alerts before you see them. Scammers set them up so they keep watching after you change the password. We check for them.
Which email services do you work with?
Gmail, Outlook and Hotmail, Yahoo, AOL, and most internet-provider email.
How much does it cost?
$179.99 to $299, depending on how severe it is and how many devices and accounts need re-securing. We quote before we start.