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Scam victim computer help in Pueblo, CO: we clean up after tech support, Amazon, and bank scams

Mon–Fri 10:00 AM – 3:00 PM · Saturday by appointment (call to set up) · Sunday closed · Text us anytime at (719) 629-7837

$179.99 – $299
Depends on how severe it is · we quote first

Call (719) 629-7837 Text us

I’m Adam Mossberger. Pueblo Computer Help, 2727 N Elizabeth St, family-owned since 2004. If someone called pretending to be Microsoft, Amazon, or your bank, got onto your computer, or talked you into sending money, you are not the first person to walk into our shop with that story. These scammers do this all day, and they are good at it. There is nothing to be embarrassed about. Bring your devices in and we’ll clean up after them.

We remove the malware and the remote-access programs the scammers left behind from every device you bring us, computers, phones, and tablets, and then we help you re-secure your email and bank logins so they can’t get back in. Call or text (719) 629-7837.

What to do first

Stop talking to them. Hang up, don’t answer if they call back, and don’t reply to their texts or emails. They often call back pretending to be someone new who can “help.”
Disconnect the computer from the internet. Unplug the network cable or turn off Wi-Fi. If they installed a remote-access program, this cuts them off. You can also just shut the computer down until we see it.
Call your bank or card issuer right away using the number on the back of your card or on your statement, not a number from a pop-up, text, or email. Tell them what happened and ask what they can stop or reverse.
Don’t pay anything more. No gift cards, wire transfers, crypto, cash, or “refund corrections.” Scammers often come back promising to recover your money for a fee. That is a second scam.
Change passwords from a clean device. Use a phone or computer the scammers never touched, and start with your email and online banking. Changing passwords on an infected computer can hand them the new ones.
Report it. File with the FTC at ReportFraud.ftc.gov and the FBI at ic3.gov. Your bank’s fraud line is the number on the back of your card.

What we do at the shop

Remove malware and remote-access tools such as AnyDesk, TeamViewer, ConnectWise ScreenConnect, and UltraViewer from every device you bring, not just the one they called about.
Check for admin accounts the scammers added, startup programs, scheduled tasks, and browser extensions that shouldn’t be there.
Check phones and tablets for screen-sharing or remote-control apps and anything installed during the call.
Re-secure your email: change the password, turn on two-step verification, sign out every other session, check the recovery phone and email, and look for forwarding rules and filters the scammers may have set up.
Help you re-secure your bank accounts: we walk you through changing your online-banking username and password, turning on account alerts, and calling your bank so they know what happened.
Save your documents and photos before we clean anything. If a drive is failing too, see data recovery.

About the money

We’re straight with people about this part. We can’t recover stolen money, and we can’t promise a refund. Fraud claims, chargebacks, and refunds are handled by your bank or card issuer. What we can do is make sure the scammers are off your devices and out of your accounts, and sit with you while you call the bank so nothing gets missed. If anyone, including someone claiming to be a “recovery service,” promises to get your money back for an upfront fee, don’t pay it.

What it costs

$179.99 to $299, depending on how severe it is. A cleanup of a single device starts at $179.99. It goes up toward $299 when there are several devices, a deeper compromise, or email and bank logins to re-secure along with the cleanup. We look first and quote before we start, so you know the price before any work is done. All of our work is warrantied and guaranteed.

The shop is at 2727 N Elizabeth St, Pueblo, CO 81003. Bringing your devices in is the usual way to do this. On-site repairs are typically $299, so it’s usually cheaper to bring them in. Remote support is $99 per hour, but after a scam we usually want the computer on our bench so we can check it properly.

Which scam was it?

How to spot common scams

Never let anyone remote into your computer who called you. Only let someone on if you called them, at a number you looked up yourself.
Real companies don’t ask for gift cards. Gift cards are for gifts, not for paying bills, fixing computers, or “refunds.”
Microsoft doesn’t call you about viruses, and a real Windows error never tells you to call a phone number.
Banks never ask you to move money to a “safe account” or to withdraw cash to protect it.
If someone is rushing you or tells you not to tell anyone, including the bank teller or your family, hang up.

The numbers

These scams are common across the country, and they are not slowing down:

The FBI’s Internet Crime Complaint Center received 47,794 tech and customer support scam complaints in 2025, with reported losses of about $2.1 billion. (FBI IC3, 2025 Internet Crime Report)
People 60 and older filed 21,333 of those tech and customer support complaints and reported about $1.04 billion in losses. (FBI IC3, 2025 Internet Crime Report)
Imposter scams were the most reported type of fraud to the FTC in 2025, with $3.5 billion in reported losses. Among scammers posing as businesses, the highest reported losses were to bank impersonators. (FTC, June 2026 press release on 2025 data)

Where to report it

Federal Trade Commission: ReportFraud.ftc.gov. FBI Internet Crime Complaint Center: ic3.gov. Your bank or card issuer: the fraud number on the back of your card or on your statement. If you’ve already filed a police report, bring a copy along. It helps to have a list of everything that happened, with dates.

All of our work is warrantied and guaranteed. Call or text (719) 629-7837, or drop your devices off at 2727 N Elizabeth St during shop hours.

Questions people ask

How much does scam cleanup cost?

$179.99 to $299, depending on how severe it is. A cleanup of a single device starts at $179.99, and it goes up toward $299 for several devices, a deeper compromise, or email and bank logins to re-secure. We quote before we start.

Can you get my money back?

No. We can’t recover stolen money or guarantee a refund. Fraud claims and refunds are handled by your bank or card issuer. We remove the scammers from your devices and help you re-secure your accounts, and we can sit with you while you call the bank.

Should I bring all my devices?

Yes. Bring every computer, phone, and tablet the scammers touched or that shares the same email and bank logins. We check each one for malware and remote-access programs.

Can you do this remotely?

Usually we want the computer here on the bench after a scam. Remote support is $99 per hour, and if you can’t get to town, call first and we’ll talk through what makes sense.

Where are you and when are you open?

2727 N Elizabeth St, Pueblo, CO 81003. Monday–Friday 10:00 AM – 3:00 PM, Saturday by appointment (call to set up), Sunday closed. Call during hours, or text us anytime at (719) 629-7837.

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